new zealand islands

Orders and Delivery Information

Order Processing

Production & Delivery Times: Please be aware of the timeframe for us to custom-make orders.
• Baby Bassinet Mattresses: 1 week • Cot Mattresses: 1-2 weeks (contact if urgent and we'll do our best to meet your timeframe). • Child and Teenage Mattresses: 2-3 weeks

• Cotton/Wool Pillows: 2-5 Days • Adult Mattresses and Futons: 2-3 weeks • 'Zen' and ‘Gypsy' bed bases: 2-3 weeks • All other bed bases e.g. ‘Nova', 'Cubi Plus', 'New Classic': 4-6 weeks• Latex Toppers: 1-2 Weeks • Furniture: 4-6 weeks

If there is any urgency please contact us – we are here to help. Call 0508 466 288 or email

Previous Pre Covid delivery times:

As most of our items are handmade per order, please allow production time of approximately:

  • Baby and cot mattresses. 5 working days
  • Futons and mattresses: 10 working days
  • Bed bases and furniture : 2 -4 weeks
  • Small items ( organic bedding and duvet inners etc): will be dispatched within 48hrs.


, Order & Delivery Info, INNATURE

Delivery Costs and Information



Delivery to Rural Areas

If you you have a RURAL delivery address (other than Auckland), and your order has large items, delivery costs are not calculated here – you will be contacted within 48 hours with the best delivery options. Any delivery costs will be additional to this order cost. Thank you.


Louisa – Auckland

“Hi INNATURE team,

Thank you for the beds – we are so pleased with them. They are beautifully made and we won’t go back to sleeping on a sprung mattress ever again! We
had one night on our old mattress in the spare room the night before the bed was delivered so that I could prepare our bedroom for the new bed, and neither of us slept very well – we really notice the difference with the latex mattress! Thanks again – our daughter is also really pleased with her new bed.

Kind regards, Louisa”

Ordered: King 7″ “BALANCE” Organic Mattress and 6″ King Single Latex Mattress + mattress protectors and pillows

Phoebe – Upper Hutt, Welligton

“Hi Sukhita,

LOVE our new bedding!!!!! Thank you very much!
I just wanted to look at those lovely futons when we got them in to the house, but had to force myself to finally make the beds up so we could sleep in them! Was all ready with my allen key and screwdriver to assemble the bed base, and was so impressed that I didn’t have to use either to put it together, so simple!
The pillows are the best I have ever slept on too. Thank you so much for the excellent product and wonderful warm service.

Kind regards, Phoebe.”

Ordered: King and King Single Coco Natural futon mattresses + ZEN slat base & Bedding

Donna White – Auckland

“Hi Sukhita,

I meant to ring you yesterday but forgot. We’ve had two nights in our new bed from INNATURE and are absolutely THRILLED with it. It’s like floating in a sea of happiness – heaps better than any luxury lodge bed I’ve ever slept in and I’m a bit of a connoisseur of these sort of things.;-)
I’ve got a couple of friends who are in the market for a bed and I’ve given out the two brochures you gave me. If you could post me some more I will happily give them out to my other friends. Truly, this is the best investment we’ve made in years. Even my frugal husband reckons this was a great spend and the best best BEST bed he’s ever slept on.


Ordered: King 7″ “COMFI”Organic Mattress + 55mm Organic Latex topper + Slat Bed + Bedding

100% sustainable and biodegradable