
14 Day Return/Exchange Policy
Take the opportunity to test your mattress at home to confirm you have selected the the right bed for you. This is a great option for customers from other cities who are unable to visit our showroom in Auckland. If you are not satisfied with the choice of firmness of your mattress, please talk to us. We are happy to exchange the mattress core within 14 days of delivery.
Terms and conditions of our 14 day customer comfort exchange policy:
This policy applies to mattresses of standard NZ sizes and does not extend to custom made orders with special sizes and shapes.
The choice of firmness of the new mattress core must be discussed and agreed to by INNATURE as we are experienced and able to consider your personal preferences when choosing replacement options for you.
If the replacement mattress core is more expensive than your initial choice, you may be required to pay the price difference.
INNATURE does not cover the costs of transport to our facilities and back to your home, however we are willing to consider shared costs.
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