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14 Day Return/Exchange Policy

Take the opportunity to test your mattress at home to confirm you have selected the the right bed for you. This is a great option for customers from other cities who are unable to visit our showroom in Auckland. If you are not satisfied with the choice of firmness of your mattress, please talk to us. We are happy to exchange your mattress core, within 14 days of delivery.

Terms and conditions of our 14 day customer comfort exchange policy: This policy applies to mattresses of standard NZ sizes and does not extend to custom made orders with customised sizes or shapes.

Please note:  due to health and safety standards we are not able to accept returns of PILLOWS, TOPPERS, or BED LINEN such as overlays, sheets etc.

The choice of firmness of the new mattress-core must be discussed and agreed to by INNATURE. We are experienced and able to consider your personal preferences when selecting replacement options that best meet your unique requirements. 

If the cost of the replacement mattress-core is more than your initial choice, the difference in price will be charged for payment.

INNATURE does not cover the cost of transport for items to be returned to our premises and back to your home. 



Louisa – Auckland

“Hi INNATURE team,

Thank you for the beds – we are so pleased with them. They are beautifully made and we won’t go back to sleeping on a sprung mattress ever again! We
had one night on our old mattress in the spare room the night before the bed was delivered so that I could prepare our bedroom for the new bed, and neither of us slept very well – we really notice the difference with the latex mattress! Thanks again – our daughter is also really pleased with her new bed.

Kind regards, Louisa”

Ordered: King 7″ “BALANCE” Organic Mattress and 6″ King Single Latex Mattress + mattress protectors and pillows

Phoebe – Upper Hutt, Welligton

“Hi Sukhita,

LOVE our new bedding!!!!! Thank you very much!
I just wanted to look at those lovely futons when we got them in to the house, but had to force myself to finally make the beds up so we could sleep in them! Was all ready with my allen key and screwdriver to assemble the bed base, and was so impressed that I didn’t have to use either to put it together, so simple!
The pillows are the best I have ever slept on too. Thank you so much for the excellent product and wonderful warm service.

Kind regards, Phoebe.”

Ordered: King and King Single Coco Natural futon mattresses + ZEN slat base & Bedding

Donna White – Auckland

“Hi Sukhita,

I meant to ring you yesterday but forgot. We’ve had two nights in our new bed from INNATURE and are absolutely THRILLED with it. It’s like floating in a sea of happiness – heaps better than any luxury lodge bed I’ve ever slept in and I’m a bit of a connoisseur of these sort of things.;-)
I’ve got a couple of friends who are in the market for a bed and I’ve given out the two brochures you gave me. If you could post me some more I will happily give them out to my other friends. Truly, this is the best investment we’ve made in years. Even my frugal husband reckons this was a great spend and the best best BEST bed he’s ever slept on.


Ordered: King 7″ “COMFI”Organic Mattress + 55mm Organic Latex topper + Slat Bed + Bedding

100% sustainable and biodegradable